General terms.

1. Purpose

These General Terms ("GT") aim to define the terms and conditions under which TheGoodSeat SAS, a simplified joint-stock company with a sole shareholder with a capital of 2,500 €, registered with the Paris Trade and Companies Register under number 104 204 532, with its registered office at 47 rue Vivienne, 75002 Paris (hereinafter "Rankfeed," "we"), makes available to any professional customer (hereinafter "the Customer," "you") the Rankfeed platform accessible via rankfeed.io (hereinafter "the Service").

Any subscription to the Service implies full and complete acceptance of these GT, as well as the Privacy Policy and the Cookie Policy.

2. Definitions

• "Service": the Rankfeed SaaS platform enabling the measurement and management of brand visibility in generative answer engines (ChatGPT, Claude, Gemini, Perplexity, etc.).
• "Customer": any legal entity or sole proprietorship subscribing to the Service in the course of its professional activity.
• "Account": the Customer's personal space giving access to the Service's features.
• "Subscription": the monthly plan subscribed to by the Customer (Lite, Scale or Enterprise).
• "Search": a query sent to an AI model on behalf of the Customer.

3. Access to the Service

Access to the Service is reserved for professionals (B2B). By subscribing, the Customer declares to be acting in the course of its commercial, industrial, craft, professional or agricultural activity, and confirms having the power to bind the entity it represents.

The Service is accessible 7 days a week, 24 hours a day, subject to maintenance operations, cases of force majeure and unavailability of third-party AI model providers.

Rankfeed undertakes to implement reasonable means to ensure an average availability of 99% calculated over the calendar month, excluding scheduled maintenance.

4. Account creation

The Customer creates an account by providing the requested information (professional email, company name, language, keywords, URL of the analyzed site). Credentials are strictly personal and confidential.

The Customer is solely responsible for the use made of its account and for the confidentiality of its credentials. Any action performed from the account is deemed to have been carried out by the Customer.

5. Subscription and pricing

The Service is marketed as a monthly subscription with no commitment. Three plans are offered: Lite (79 €/month excl. VAT), Scale (109 €/month excl. VAT) and Enterprise (179 €/month excl. VAT). Each plan includes a first language, 30 monthly searches per language, access to the dashboards and release alerting.

Any additional language is billed at 19 € excl. VAT/month and includes 30 searches. Any additional search is billed at 10 € excl. VAT/month per increment of 10 searches.

Prices are excluding tax. French VAT at the applicable rate applies automatically on the invoice where applicable. A professional Customer established in another European Union member state and providing a valid intra-EU VAT number benefits from the reverse-charge regime.

6. Payment

Payment is made by credit card via the provider Stripe, certified PCI-DSS level 1. No credit card data is stored by Rankfeed.

The subscription is billed in advance, each month, on the anniversary date of the subscription. Mid-period changes (adding languages, searches, plan upgrade) are pro rata temporis and charged on the following invoice.

In the event of a failed direct debit, access to the Service may be suspended after two unsuccessful attempts and notification by email.

7. No right of withdrawal

As the Service is exclusively intended for professionals acting in the course of their activity, the right of withdrawal provided for in articles L.221-18 et seq. of the French Consumer Code does not apply. The subscription is firm and final upon confirmation of payment.

The Customer may nevertheless cancel its subscription at any time from the billing space. Cancellation takes effect at the end of the current period, with no pro rata temporis refund.

8. Customer obligations

The Customer undertakes to use the Service in accordance with its purpose, these GT and the applicable regulations. In particular, it refrains from:

• Using the Service for unlawful, fraudulent, defamatory purposes or infringing the rights of a third party.
• Impairing the operation of the Service (intrusion, denial of service, reverse engineering, circumvention of quotas).
• Reselling, sublicensing or making available to a third party all or part of the Service without written authorization.
• Using the Service to generate misleading content, manipulate search results or breach the terms of use of third-party AI model providers.

9. Intellectual property

The Service, its platform, its interfaces, its trademark and all its components remain the exclusive property of TheGoodSeat SAS. The subscription grants the Customer a personal, non-exclusive and non-transferable right of use, limited to the duration of the subscription.

The Customer's data (URL, keywords, settings) remains the property of the Customer. The Customer grants Rankfeed a non-exclusive license to use it, strictly limited to the performance of the Service.

10. Limitation of liability

The Service is provided as-is. Rankfeed implements reasonable means to ensure the reliability of the measurements, but cannot guarantee the accuracy, completeness or stability of the answers produced by third-party AI models, which depend on external factors beyond its control.

Rankfeed's total liability to the Customer, all causes combined, may not exceed the amount of the sums actually paid by the Customer for the subscription during the 12 months preceding the triggering event. Rankfeed cannot be held liable for indirect damages, loss of revenue, loss of clientele or damage to image.

11. Personal data

The processing of personal data is governed by our Privacy Policy, accessible from the rankfeed.io site and forming an integral part of these GT.

12. Cancellation

The Customer may cancel its subscription at any time from the billing space. Cancellation takes effect at the end of the current period.

Rankfeed reserves the right to suspend or terminate the Customer's account in the event of a serious breach of these GT, after a formal notice that has remained ineffective for 15 days, or immediately in the event of manifestly abusive or unlawful use of the Service.

13. Changes to the GT

Rankfeed reserves the right to modify these GT at any time. Any substantial change will be notified to the Customer by email at least 30 days before it takes effect. Continued use of the Service after this period constitutes acceptance of the new GT.

14. Applicable law and jurisdiction

These GT are governed by French law. Any dispute relating to their formation, interpretation or performance will be submitted, failing amicable resolution, to the exclusive jurisdiction of the Paris Commercial Court, notwithstanding a plurality of defendants or third-party proceedings.